Refund policy

Due to the nature of our skincare products and in compliance with hygiene and safety standards, we do not offer refunds, returns, or exchanges for any items once they have been shipped or delivered.

Please note:

• We do not accept returns for change of mind.

• We do not offer refunds or exchanges on any products due to hygiene reasons.

• All sales are final.

We recommend reviewing product details and ingredients carefully before placing your order. If you have any questions about a product, please contact us at thedermalhaus@gmail.com before purchasing.

In the rare event that a product arrives damaged or incorrect, please contact us within 48 hours of receiving your order with your order number and clear photos of the issue so we can assist you.

Thank you for your understanding and support.